How to buy Pilates machines?

For the fastest, most accurate quote and delivery options, please include:

• Full delivery address (street, number, city, postal code) and ideally a phone number (changing the delivery address later may increase the final shipping cost)

• The model you’re most interested in, plus any preferences, budget, quantity, and intended use

• Desired delivery timeframe (a longer lead time gives us more options)

• If purchasing for a company: company details and, if available, a FinStat link

This helps us propose the widest range of options and plan delivery as well as alternatives. Lead times vary by machine color.

We've prepared a comprehensive overview of everything related to purchasing Pilates machines and planning equipment for your studio, home, or clinic.

Form for preparing the ideal offer: https://airtable.com/appPvFMkU9fHiXrHG/pagUH0ic6NLMKg9zV/form

How does the Pilates equipment market work?

Most brands keep only limited stock in European warehouses: Elina (Spain), Merrithew (Netherlands), Align-Pilates (UK/Germany). Stock levels fluctuate throughout the year and an item in stock today may be gone tomorrow. With supply tight, it’s essentially “first to pay, first served.”

Lead times & availability

• If an item is in stock, standard delivery is 2–3 weeks from payment.

• If you need more time to decide, we can check day-of availability; the maximum lead time is 4 months. Planning ahead is best.

Colors

• Brands usually offer two standard upholstery colors: black and gray.

• Each brand also has a custom palette; custom colors are made to order and take about 3–4 months.

Reservations & cancellations

• You can reserve a machine with a 25% deposit—also required for non-standard colors.

• Once the deposit is paid and the order enters production, the deposit is non-refundable.

• For custom (non-standard) colors, this is a bespoke order; after the first payment installment is made, cancellation is no longer possible.

B2B purchases

• For purchases made with a company ID (IČO), the 14-day right of withdrawal does not apply.

Delivery timing

• Despite our best efforts, delays can occur due to third-party partners and international transport. Please allow buffer time when scheduling future classes or opening your space.

• We’ll provide instructions on what to do if any issues arise.

On receipt of goods

• Inspect the goods as soon as possible. You have 24 hours to report transport damage. Other defects are, of course, covered by warranty.

• Long routes and multiple handovers can scuff outer packaging without affecting the product. You can ask the courier to mark “damaged packaging” just in case.

• Open the box carefully so the machine can be repacked for return if visible damage is found. We will arrange a collection courier if needed.

• Before accepting, read the delivery/acceptance report, which also includes your tracking number.

• After unpacking, keep the original packaging until the machine is fully assembled and functioning.

• If damaged, take photos and video immediately.

Non-acceptance 

• If a shipment is not accepted, the carrier will charge additional transport costs for the futile trip. Please make sure you’re ready to receive the delivery; otherwise, re-delivery costs will apply.