Terms and Conditions

Version 2026-09, effective from 1 September 2026

These Terms and Conditions (the "Terms") set out the rights and obligations of flexity s.r.o. and its customers when goods are bought at a distance through the online store at www.flexitylife.eu (the "Store"). They also explain how to withdraw from a purchase and how to make a complaint about defective goods.

The Terms have two parts. Part A applies to every purchase and contains the rules that protect consumers. Part B applies only to customers who buy as a business. The Annex contains the model withdrawal form.

Part A: General terms and consumer purchases

1. Who we are

The seller and operator of the Store is:

flexity s.r.o.
Registered office: Ľuda Zúbka 2, 841 01 Bratislava, Slovakia
Company ID (IČO): 35 731 389
Tax ID (DIČ): 2021344160
VAT ID: SK2021344160
Registered in the Business Register of the Bratislava III City Court, section Sro, file no. 15884/B
Managing director: Mgr. Tomáš Sokol

E-mail: info@flexitylife.eu
Phone: +421 948 225 426

In these Terms, "we" and "us" mean flexity s.r.o.

Returns and complaints address (our logistics partner):
flexity s.r.o., returns, c/o Pack4you s.r.o., Na Pántoch 18, 831 06 Bratislava, Slovakia

Pack4you s.r.o. stores, ships and receives goods for us. It is not the seller and is not a party to your contract. Your contract is always with flexity s.r.o.

Supervisory authority: Slovak Trade Inspection (Slovenská obchodná inšpekcia), Inspectorate for the Bratislava Region, Bajkalská 21/A, P. O. BOX 5, 820 07 Bratislava, Slovakia, www.soi.sk.

2. Definitions

"Buyer" or "you" means the natural or legal person who places an order in the Store and with whom we conclude a purchase contract.
"Consumer" means a natural person who, when concluding and performing the contract, is not acting for purposes of their trade, business, craft or profession. The consumer protection rules in these Terms, in particular the right of withdrawal in Article 9, apply only to consumers.
"Business customer" means a buyer who acts for purposes of their trade, business or profession. If you give a company ID, a tax ID or a VAT ID in your order, we presume that you are buying as a business customer. If you are in fact buying for private use, you can show this, and the consumer rules will then apply to you. Part B applies to business customers.
"Goods" means the products offered in the Store.
"Contract" means the purchase contract concluded at a distance between us and you through the Store.
"Durable medium" means any means that lets you store information addressed to you so that you can access it later and reproduce it unchanged, for example an e-mail.

3. Capacity to contract

You can conclude a contract with us if you have full legal capacity (as a rule, if you are at least 18 years old), or if you are a legal person acting through an authorised person.
A minor can only conclude contracts that are appropriate to their age and maturity under the law that applies to them. Orders for more expensive goods, or goods that are not by their nature intended for minors, need the consent of a parent or legal guardian.
By sending an order you confirm that you are entitled to conclude the contract. We are not responsible for the consequences if you give false information about your age or capacity.

4. Placing an order and concluding the contract

You create an order by adding goods to the shopping cart and filling in the order form. Before you send the order you can check and change all the details you have entered.
The technical steps that lead to the contract are:
a) choosing goods and adding them to the cart,
b) opening the cart and checking its contents,
c) entering your contact, delivery and, where needed, billing details,
d) choosing the delivery and payment method,
e) reading these Terms and the Privacy and Cookie Policy,
f) sending the order by clicking the button labelled "Order with obligation to pay" or a button with an equally clear label.
The order you send is your offer to conclude a contract. The contract is concluded when we send you a confirmation that we accept your order to the e-mail address given in the order. An automatic message that only confirms your order has reached our system is not an acceptance. We accept an order in a separate confirmation.
You can correct input errors before sending the order, directly in the order process, by changing the cart contents and the details you entered.
The contract is concluded in English.

5. Storing the contract and access to it

We store the concluded contract (your order, these Terms and our order confirmation) electronically. We do not make it available to third parties, except as needed to perform the contract and to meet our legal obligations.
You can access the content of the contract through the order confirmation sent to your e-mail and through these Terms, which are available on the Store website.
If you are a consumer, we will send you confirmation of the contract on a durable medium within a reasonable time after the contract is concluded, and at the latest when the goods are delivered. The confirmation includes these Terms and the information about your right of withdrawal.

6. Prices and payment

Prices are shown with each product and include VAT. For deliveries within the EU we charge the VAT rate of the country of delivery. The price does not include delivery costs. We show you the delivery costs before you send the order, according to the delivery method you choose. For bulky goods, Article 7(6) applies.
Prices are set in euros. The Store can also display prices in other currencies. If you pay in another currency, the amount shown in the checkout is binding. Any currency conversion fees charged by your own bank or card issuer are not charged by us.
The payment methods currently available are always shown in the checkout before you send the order. We accept:
a) payment card,
b) bank transfer to our account, using the details (including IBAN) given in the order confirmation,
c) Revolut.
If you pay in advance by bank transfer, your payment obligation is fulfilled when the amount is credited to our account.
For deliveries to countries outside the European Union, the invoice is issued without EU VAT where the law allows it. Import VAT, customs duties and customs clearance fees in the country of delivery are paid by you, unless we have told you otherwise before the contract is concluded. We will tell you before the contract is concluded if we know that such charges will apply.
We issue an invoice (tax document) after we accept the order or after we receive the payment, and send it as described in Article 16.

7. Delivery

We deliver goods to the countries offered in the checkout. For other countries, you can ask us for a quote at info@flexitylife.eu.
We ship with DPD, DSV and DACHSER. Parcels are usually carried by DPD. Heavy and bulky goods are usually carried by DSV or DACHSER on a pallet. The carrier for your order is shown in the checkout or in the order confirmation. Personal collection is not available through this Store.
We deliver the goods without undue delay. The expected delivery time is shown with the product or in the order process. Heavy, bulky or made-to-order goods, especially Pilates reformers and other studio equipment, may take longer. Unless another delivery time has been agreed, we deliver within 30 days of the conclusion of the contract. If we do not deliver within the agreed time, you can ask us to deliver within an additional period that is appropriate. If we do not deliver within that period either, you can withdraw from the contract.
If you are a consumer, the risk of loss of or damage to the goods passes to you when you, or a person you have named (other than the carrier), take physical possession of them. If you arranged the carrier yourself and we did not offer that carrier, the risk passes when the goods are handed over to that carrier.
When you receive the goods, please check that the packaging is intact. If the shipment is visibly damaged, you can refuse it, or accept it and tell us about the damage without delay. It helps us if you note the damage on the carrier's delivery document and take photos. This does not limit your rights in Articles 11 to 15.
Heavy and bulky goods. Some products, especially professional Pilates reformers, cannot be sent by a standard parcel service because of their size or weight. For these products:
a) delivery is arranged individually, usually by pallet or freight transport, and is made to the kerb or street level at the delivery address unless another service has been agreed. Carrying the goods into the building, unloading on specific days or unloading in areas with restricted access are special services. Please tell us about them before shipment and we will give you a quote.
b) delivery costs are calculated individually by size, weight and place of delivery. We tell you the delivery costs before the contract is concluded. Because the contract is only concluded when we send a separate acceptance (Article 4(3)), you know the delivery costs before the contract exists. We do not charge any hidden or additional fee beyond the delivery costs we told you before the contract.
c) a free shipping offer applies only to the delivery method for which it was announced, and only if that method is actually available for the product. Free shipping never applies to Pilates reformers, and it does not apply to other bulky goods that cannot be sent that way.
d) if you do not agree with the delivery costs we quoted, you can cancel the order free of charge before the contract is concluded. If you have already paid, we will refund you without undue delay and at the latest within 14 days, using the same means of payment you used, unless we agree otherwise.
e) the freight carrier usually contacts you before delivery to arrange the time.
Size or weight does not make a product "made to order". A Pilates reformer in a standard configuration (standard colour and standard version from our range) is a standard product, and your right to withdraw from the contract within 14 days under Article 9 applies to it, even if it is bulky or supplied to order. The exception for goods made to the consumer's specifications (Article 9(9)(b)) can only apply to a reformer configured to your own specification (for example a non-standard colour or another configuration you chose), which is made or ordered specifically for you and cannot easily be resold. Even then, the exception applies only if this was clearly stated with the product or configuration before you sent the order.

8. Failure to accept delivery

You are required to accept the goods you ordered. If you do not accept them without a good reason, we may suffer costs, in particular the costs of the failed delivery, the return shipment and storage.
If you do not accept the goods, we will ask you to accept them within an additional reasonable period. If you do not accept them within that period, we can withdraw from the contract.
If you refuse delivery without a good reason, we can ask you to pay the costs we reasonably incurred as a result, in particular the costs of delivery to you and back and reasonable storage costs. We can set these costs off against any amount we have to refund to you.
This Article does not affect your right of withdrawal under Article 9 or your other legal rights. Refusing a delivery is not in itself a valid withdrawal. If you want to withdraw, please follow Article 9.

9. Right of withdrawal (consumers)

As a consumer, you can withdraw from the contract within 14 days without giving any reason. The withdrawal period ends 14 days after the day on which you, or a person you have named (other than the carrier), take physical possession of the goods. If you ordered several goods in one order and they are delivered separately, or goods delivered in several parts, the period ends 14 days after you take possession of the last item or part.
The right of withdrawal applies only to consumers. Business customers do not have this right (see Part B).
To withdraw, you must inform us of your decision by a clear statement, for example:
a) by e-mail to info@flexitylife.eu,
b) by letter to our registered office or to the returns address in Article 1, or
c) by the online withdrawal function in the Store, if it is shown for your order.
You can use the model withdrawal form in the Annex, but you do not have to. You meet the deadline if you send your statement before the withdrawal period ends. If you use the online withdrawal function, we will confirm receipt of your withdrawal by e-mail without delay.
You must send back the goods, or hand them over to us or a person we have authorised, without undue delay and at the latest within 14 days of the day you informed us of your withdrawal. You meet the deadline if you send the goods back before the 14 days end. Please send them to the returns address in Article 1. Please do not send goods cash on delivery, because we cannot accept such shipments.
You pay the direct costs of returning the goods. This also applies to goods that by their nature cannot normally be returned by post, especially Pilates reformers and other equipment delivered on a pallet, where you pay the cost of the freight transport back to us. Returning one Pilates reformer on a pallet costs about EUR 250 per piece. The exact amount depends on the country and the pick-up address. Please contact us before sending such goods. We will tell you how to pack and return them and, if you ask, we will arrange the return for you at this cost.
We will refund all payments we received from you, including the costs of delivery (except for supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery we offer), without undue delay and at the latest within 14 days of the day we received your withdrawal. We can withhold the refund until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier. This does not apply if we offered to collect the goods ourselves.
We make the refund using the same means of payment you used for the original transaction, unless you have expressly agreed otherwise. You will not pay any fees as a result of the refund.
You are liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.
You cannot withdraw from a contract for:
a) services, if the service has been fully performed and performance began with your express consent and your acknowledgement that you would lose the right of withdrawal once we had fully performed the contract,
b) goods made to your specifications or clearly personalised (see Article 7(7)),
c) goods that are liable to deteriorate or expire rapidly,
d) sealed goods that are not suitable for return for health protection or hygiene reasons, if they were unsealed after delivery (see Article 10),
e) goods that, after delivery, are by their nature inseparably mixed with other items,
f) sealed audio or video recordings or computer software, if they were unsealed after delivery,
g) digital content not supplied on a tangible medium, if performance began with your express consent and your acknowledgement that you would lose the right of withdrawal.
The information on the right of withdrawal and the model form are attached to the order confirmation and are available on the Store website at all times.

10. Hygiene exception

For goods supplied in a protective seal that are not suitable for return for health or hygiene reasons, you lose the right of withdrawal only if the seal was broken after delivery. If the seal is intact, your right of withdrawal is not affected.
This mainly concerns goods that come into direct contact with the skin, mouth or body and are supplied sealed for hygiene reasons, for example cosmetics and body care products, massage and essential oils, food supplements, nasal rinsing pots (neti pots) and other hygiene products. It is not a blanket exclusion for a whole product category. It applies only when the seal of the specific product was broken after delivery.

11. Liability for defects (legal guarantee)

We are liable to you for the goods being free from defects when you receive them and for their keeping, for the legal period, the characteristics agreed in the contract, or the characteristics you can reasonably expect given the nature of the goods and the public statements made by us or by the manufacturer (in particular advertising and labelling).
The legal period for claims for defects is 24 months from the day you receive the goods, unless a longer period is stated for the specific product. If the goods, their packaging or instructions show a use-by date, the period does not end before that date. If you are a consumer and the law of your country of habitual residence gives you a longer period or other stronger rights, those rights are not affected (see Article 23).
You make your claim against us as the seller, not against the manufacturer. The fact that another company made the goods does not reduce our liability. Our liability is not limited to manufacturing defects. It covers any lack of conformity with the contract as provided by law, for example if the goods do not match their description, quantity, quality or functionality, or are not delivered with the accessories and instructions you can reasonably expect.
We are not liable for defects you caused yourself, for normal wear and tear corresponding to the length and manner of use, or for a defect for which a lower price was agreed. We are also not liable for damage caused by incorrect use, storage or assembly, or by intervention contrary to the instructions.
Some manufacturers give their own commercial guarantee (for example on a reformer frame). If they do, the terms are stated with the product or in the guarantee document. A manufacturer's guarantee is given in addition to your legal rights under this Article and does not limit them.

12. Your rights if the goods are defective

If the goods have a defect, you first have the right to have it removed free of charge, by repair or by replacement with goods free from defects. You choose between repair and replacement.
We can refuse the remedy you chose only if it is impossible or, compared with the other remedy, would cause us disproportionate costs, taking into account the importance of the defect and the value the goods would have without it. We carry out the remedy within a reasonable time and without significant inconvenience to you.
You have the right to a proportionate price reduction or to withdraw from the contract and get your money back if:
a) we have not repaired or replaced the goods, or we have refused to do so,
b) the defect appears again,
c) the defect is a serious breach of the contract, or
d) we have said, or it is clear from the circumstances, that we will not remove the defect within a reasonable time or without significant inconvenience to you.
If the defect is minor, you cannot withdraw from the contract, but you are entitled to a proportionate price reduction. Your right to have a minor defect repaired or the goods replaced is not affected.
Please tell us which right you are choosing when you report the defect or without undue delay afterwards.

13. How to make a complaint

Please report a defect to us without undue delay after you had the chance to notice it. You can make a complaint:
a) by e-mail to info@flexitylife.eu, or
b) by post or by delivering the goods to the returns address in Article 1.
For heavy and bulky goods, please contact us by e-mail first. In many cases we can resolve the defect by sending a spare part or a technician, so the equipment does not have to travel back.
In your complaint, please give where possible the product, the order number or proof of purchase, a description of the defect (photos help) and the remedy you are choosing under Article 12. Proof of purchase makes the process faster but is not a legal condition of your complaint.
We will confirm receipt of your complaint without undue delay. If you make the complaint by e-mail, we will send the confirmation by e-mail.
We pay the costs of a justified complaint, including transporting the goods to us and back. You have the right to be reimbursed for costs you reasonably incurred in making a justified complaint.

14. Handling of complaints and time limits

We decide how to handle the complaint immediately and, in complex cases, within 3 working days of the day you made it.
We settle the complaint, including removing the defect, without undue delay and at the latest within 30 days of the day you made it. This period can be extended only with your agreement. If the period passes without the complaint being settled, you have the right to withdraw from the contract or to have the goods replaced with new ones.
We will tell you the result and give you a written record of how the complaint was settled within 30 days of the day you made it.
The time from making a complaint until it is settled is not counted in the period for claims for defects.
For contracts concluded on or after 31 July 2026: if you are a consumer and a defect is removed by repair, the period for claims for defects is extended by 12 months after the first such repair. This extension applies only once, however many times the same goods are repaired.

15. Refunds in a complaint

If a complaint is settled by a refund (after withdrawal from the contract or a price reduction), we pay the amount using the same means of payment you used, unless we agree otherwise with you. You will not pay any fees for the refund.
If you withdraw from the contract because of a defect, we refund the price without undue delay after we receive the defective goods back or after you show that you have sent them.

16. Invoices

By sending an order you agree that we issue the invoice electronically and send it to the e-mail address in the order. If you ask, we will also issue a paper invoice.
After the contract is concluded, we are not required to change the buyer named on the invoice or the country of delivery.
Please tell us without delay if your VAT registration status changes. We are not responsible for incorrect or incomplete details you enter.
We will make changes to details you entered, such as the billing or delivery address, if you ask within 5 days of receiving the goods. This time limit applies only to such changes of your preferences.
We correct actual errors on an invoice, and errors the law requires us to correct, at any time and without any approval process, by issuing a corrective invoice or credit note.

17. Reviews and user content

We publish customer reviews. The reviews shown in the Store come from customers we invite to leave a review after a purchase, and from Trustpilot, where anyone can post a review without proof of purchase. Where we show reviews that are not linked to a verified purchase, we label them.
We do not delete or edit reviews because they are positive or negative. We reply to reviews.
flexity s.r.o. runs online stores in several countries. Reviews of the same product can be shown across our stores.
We may decline to publish or may remove a review or other user content that:
a) is illegal or infringes the rights of others (for example copyright or personality rights),
b) is vulgar, offensive, hateful, threatening or misleading,
c) is advertising or spam, or does not relate to the product, or
d) contains personal data of other people without their consent.
You are responsible for content you publish and confirm that you are entitled to publish it. By publishing it, you give us a non-exclusive, free and unlimited licence to display, reproduce and make it available as needed to run our stores and to promote the reviewed goods, including across our stores.
Reporting illegal content. Anyone can report content they consider illegal under Regulation (EU) 2022/2065 (Digital Services Act) by e-mail to info@flexitylife.eu. Please include the URL or other precise identification of the content, the reasons why you consider it illegal and your contact details. We review reports in a timely, careful and non-discriminatory way and tell you about our decision and the options for redress.
If we decline or remove user content under points 4 or 6, we will tell the user concerned (if we know who they are and can contact them) and give our reasons. Both the user and the person who reported the content can send a reasoned objection to info@flexitylife.eu. We will review it and change our decision if the objection is justified. Other legal remedies are not affected.
Our point of contact for matters under the Digital Services Act is info@flexitylife.eu. We communicate in English or Slovak.

18. Discounts, pricing and ranking

Whenever we announce a price reduction, we also show the lowest price at which the product was sold in the 30 days before the reduction. If the product has been on sale for less than 30 days, we show the lowest price since it was first offered.
Prices can change over time, including by automated tools, depending on demand, stock availability, costs and market prices. At any given moment the price is the same for all buyers. The price shown when you send the order is binding for you. We do not personalise prices for individual consumers on the basis of automated decision-making or profiling.
When we sort products in search results or listings, the main parameters are relevance to your search, availability, sales, price, newness and customer ratings. We may also highlight selected products on sale or recommended products. If a paid placement or a payment from a third party affects the order, we label it. Sorting has no effect on the price for a particular buyer.

19. Gift vouchers and discount codes

We may offer gift vouchers for purchases in the Store. You redeem a voucher by entering its code in the order process before sending the order. A voucher can be used until the expiry date shown on it. After that, an unused voucher expires, unless stated otherwise or unless the law provides otherwise.
If the order value is higher than the voucher value, you pay the difference by one of the available payment methods. If the order value is lower, the remaining balance is not paid out in cash. Depending on the voucher settings, the balance either remains for later use or expires, and we tell you which when you redeem it.
Unless stated otherwise for a particular promotion, a gift voucher cannot be combined with other discount codes or promotions and cannot be exchanged for cash.
Your right of withdrawal under Article 9 is not affected. If you paid part of an order with a gift voucher and then withdraw, we refund the part paid by voucher as a new voucher of the same value and the part paid in money as money, unless we agree otherwise. If you bought a gift voucher itself and withdraw from that purchase before using it, we refund the price in money.

20. Misuse of the Store

The following are examples of misuse: repeatedly refusing deliveries without reason, mass or purposeful returns beyond normal testing of goods, abusing discount codes, promotions or loyalty benefits, getting around order quantity limits, automated data collection (scraping) from the Store without our written consent, attempts to damage or overload the Store, and other conduct contrary to good morals or to the purpose of these Terms.
If we have a reasonable suspicion of misuse, we can take proportionate measures, in particular warn the buyer, restrict or close their customer account, accept further orders only with payment in advance, or in justified cases restrict access to the Store (for example from a particular IP address).
Measures under this Article must be proportionate and must not restrict your legal rights as a consumer, in particular your right of withdrawal (Article 9) and your rights for defects (Articles 11 to 15).

21. Customer account

You can buy without registering or you can create a customer account. Registration is not a condition for concluding a contract.
When registering, please give true and complete details and keep them up to date. You are responsible for keeping your login details confidential and for actions taken through your account. Please tell us without delay if you suspect that your login details have been disclosed or misused.
The account is set up for an indefinite period. You can close it at any time free of charge in your account settings or by e-mail to info@flexitylife.eu.
We can close or restrict an account under Article 20 or after at least 3 years of inactivity (no login and no order). Before closing an account for inactivity, we will try to let you know by e-mail. Closing an account does not affect contracts already concluded or our legal obligation to keep certain records, in particular accounting and tax documents.

22. Complaints and alternative dispute resolution

If you are not satisfied with how we handled your complaint, or you believe we have breached your rights, please contact us first at info@flexitylife.eu and ask us to put it right.
If we reject your request or do not reply within 30 days of sending it, you as a consumer have the right to submit a proposal for alternative dispute resolution under the Slovak Act No. 391/2015 Coll. The body competent for disputes with us is the Slovak Trade Inspection (Slovenská obchodná inšpekcia), Central Inspectorate, Department for International Relations and Alternative Resolution of Consumer Disputes, Bajkalská 21/A, P. O. BOX 5, 827 99 Bratislava, Slovakia, www.soi.sk, or another authorised body on the list kept by the Ministry of Economy of the Slovak Republic. You can choose which of them to contact.
If you live in another EU country, Norway or Iceland, the European Consumer Centre in your country can help you with a cross-border dispute free of charge. You can find it at https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net_en.
Your right to go to court is not affected.

23. Governing law

The contract and these Terms are governed by the law of the Slovak Republic, in particular the Civil Code (Act No. 40/1964 Coll.), the Consumer Protection Act (Act No. 108/2024 Coll.) and the E-Commerce Act (Act No. 22/2004 Coll.).
If you are a consumer, this choice of law does not deprive you of the protection given to you by the mandatory provisions of the law of the country where you have your habitual residence.
If you are a consumer, you can bring proceedings against us in the courts of your country of residence or in Slovakia. We can bring proceedings against you only in the courts of your country of residence.
For business customers, the governing law and jurisdiction are set out in Part B.

24. Personal data

We process personal data under Regulation (EU) 2016/679 (GDPR) and the Slovak Act No. 18/2018 Coll. on Personal Data Protection. The details are in our Privacy and Cookie Policy at www.flexitylife.eu/privacy-cookie-policy/. For any data protection matter, write to info@flexitylife.eu.

25. Final provisions

These Terms form part of the contract. By sending an order you confirm that you have read these Terms and agree to the version in force when you send the order.
If any provision of these Terms is or becomes invalid or ineffective, the other provisions remain valid.
We may change these Terms. The version in force when you sent your order applies to your contract. A complaint is handled under the version in force when you made it.
These Terms take effect on 1 September 2026 (version 2026-09) and replace all earlier versions of the terms and conditions of the Store.

Part B: Terms for business customers (B2B)

B1. Scope

Part B applies only to contracts in which the buyer acts for purposes of their trade, business or profession (a "Business Customer"). It applies to orders placed through the Store and to orders agreed by e-mail or other communication with us.
You are treated as a Business Customer if:
a) you give a company ID, tax ID, VAT ID or a similar business identifier in the order,
b) you state that you are buying for purposes connected with your business or profession, or
c) it is clear from the circumstances of the order (for example the type, quantity, value or nature of the goods, such as professional equipment for a studio) that you are not buying as a consumer.
By sending an order, you confirm that:
a) you are concluding the contract as part of your business or profession and not as a consumer,
b) the person acting for you is authorised to bind you,
c) the details you gave (in particular identification, billing and delivery details) are correct, complete and up to date, and
d) you are able to pay and know of no circumstance that would prevent you from paying in full and on time.
You are responsible for the consequences of a false statement. If you mislead us about your status, we can withdraw from the contract and claim compensation for the damage caused.
Part B does not apply to consumers. The mandatory rights of consumers are not affected. If there is doubt about your status, you bear the burden of proving that you are a consumer.
Part A applies to Business Customers only where Part B does not provide otherwise. The consumer provisions of Part A do not apply to Business Customers, in particular the right of withdrawal (Article 9), the hygiene exception (Article 10), the consumer legal guarantee and complaint procedure (Articles 11 to 15), and alternative dispute resolution (Article 22).
Part B applies to the exclusion of any purchasing or other terms of the Business Customer, even if you refer to them in your order or other communication and we do not object. Delivery of goods or acceptance of payment by us is never consent to your terms. Deviations from Part B are valid only if we confirm them expressly in writing, stating that they deviate from these Terms. Terms individually agreed in writing take precedence over Part B to the extent expressly agreed.
By sending an order, you confirm that you have read in particular the provisions on limitation of liability (B10), self-supply (B4), passing of risk and transport damage (B6), time limits for notifying defects (B7) and retention of title (B11), and that you do not consider them surprising or unfair. They are reflected in the agreed price and correspond to the nature of cross-border trade in professional equipment.

B2. Conclusion of the contract, specifications and suitability

The presentation of goods on our websites, in catalogues, price lists, e-mails or elsewhere is not a binding offer. It is an invitation to you to submit an order.
Your order is your offer to conclude a contract. You are bound by it for 14 days from its delivery to us, unless stated otherwise.
The contract is concluded only when we expressly confirm the order in writing, in particular by an e-mail marked as an order confirmation or by sending a proforma or advance invoice. An automatic confirmation that your order has reached our system is not an acceptance.
We can decline an order or accept it with changes, without giving reasons, in particular if the goods are not available, if production or delivery by the manufacturer cannot be secured (B4), or if we have doubts about your ability to pay. If we decline an order, we will refund any payment already made without undue delay. You have no claim for damages as a result.
A confirmation with changes or reservations is a new offer from us. The contract is then concluded only when you accept it.
Obvious errors in writing, calculation or price (for example a price clearly out of line with the usual market price, a wrong decimal separator, currency or order of magnitude) do not bind us and do not create a contract at that price, even after an automatic order confirmation. We can correct such an error and will tell you without delay. You can then withdraw your order.
Product information in our presentation (in particular technical specifications, dimensions, weights, materials, colours, images, photos, visualisations and drawings) is for information only, unless the order confirmation expressly marks it as a binding characteristic. Only characteristics we expressly confirm in writing are binding.
Given the nature of the goods (in particular professional equipment made by hand or to order), reasonable manufacturing and material tolerances usual in the industry are acceptable, in particular:
a) variations in dimensions and weight within usual manufacturing tolerances,
b) variations in shade, texture, grain and surface finish of natural and technical materials (in particular wood, leather, textiles, upholstery and lacquered surfaces), and
c) minor design changes resulting from the manufacturer's ongoing product development, if they do not reduce the usefulness of the goods.
Such variations are not defects and do not give rise to any rights for defects, price reduction, withdrawal or damages. Photos and images are illustrative.
We do not guarantee that the goods are suitable for a particular purpose, space, operation or plan of yours, unless we have expressly confirmed it in writing. You alone are responsible for choosing the goods, for checking that they are suitable for your intended use (including space, operational, load-bearing and safety requirements and compliance with local rules in the country of delivery) and for the correctness of any specification you give.

B3. Made-to-order goods, direct shipment from the manufacturer, assembly

Some goods are made to order, configured to your requirements or otherwise adapted to your individual order ("Made-to-order Goods"). Made-to-order Goods and some other goods are usually produced and shipped by the manufacturer directly to you (direct shipment). In that case we do not physically handle the goods.
An order for Made-to-order Goods is binding and irrevocable for you once we confirm it. You determine the specification (dimensions, colours, materials, configuration) and are responsible for its correctness and completeness. Later objections to a specification you gave are not taken into account.
For Made-to-order Goods we can ask for an advance payment, usually 50% of the purchase price, or another amount stated in the order confirmation. Production starts only after the advance payment is credited to our account.
Cancellation fee. If you fail to take or pay for Made-to-order Goods, withdraw from the contract without being entitled to, or otherwise make delivery impossible, you must pay us a cancellation fee equal to the advance payment, and at least equal to the costs we actually and irrecoverably incurred in placing the binding production order with the manufacturer and procuring the materials. The advance payment is set off against the cancellation fee and is non-refundable to that extent. The cancellation fee is a lump-sum compensation for our costs and damage. Our right to claim damage exceeding the cancellation fee is not affected.
Once production of Made-to-order Goods has started, the order cannot be cancelled and we do not have to accept a cancellation request. If we exceptionally accept it, the contract ends only when you pay the full purchase price, which then replaces all our claims, and you have no claim to delivery of the goods unless we agree otherwise in writing.
Made-to-order Goods cannot be returned or exchanged because you changed your mind, because they are unsuitable, because you chose the wrong configuration, or for any other reason except a defect for which we are responsible under Part B.
With direct shipment, the goods go straight from the manufacturer to you and we cannot inspect them before dispatch. Your obligations on receipt (B6) and on notifying defects (B7) apply in full.
If the manufacturer delivers a defective, damaged, missing or non-conforming component or unit, your exclusive remedy is repair, replacement or supply of that component or unit under B9. We arrange the remedy through the manufacturer and within its production and shipping times. The reasonable period for the remedy (B9.2) is extended by the time the manufacturer needs to cooperate. We are not liable for delays by the manufacturer in providing the remedy or for the availability of spare parts, subject to the mandatory limits in B10.5.
Unless expressly agreed in writing and priced separately, we do not provide assembly, installation, commissioning or training. You assemble and commission goods supplied for assembly yourself, at your own cost and risk, following the manufacturer's instructions and documentation. We are not liable for defects or damage caused by incorrect assembly, installation or commissioning by you or a third party you engaged.

B4. Self-supply reservation

Our obligation to deliver is subject to correct and timely supply to us by the manufacturer. We are required to deliver only to the extent the manufacturer supplies us correctly and on time, provided that we placed a matching order with the manufacturer and are not at fault for the failure of supply.
If the manufacturer does not supply us at all, correctly or on time for reasons we are not at fault for and cannot reasonably avert (in particular production outages, end of cooperation, insolvency of the manufacturer, or shortage of materials or capacity at the manufacturer), and we cannot secure a replacement on reasonable terms:
a) the delivery period is extended by the duration of the obstacle and a reasonable time to restore supply,
b) we can withdraw from the contract or the affected part of it. We will then refund without delay any payment you made for the undelivered part, including the proportionate part of the advance payment,
c) your claim for damages for non-delivery under this clause is excluded to the extent permitted by B10.5.
The self-supply reservation does not apply if we have expressly accepted the procurement risk in writing or if we caused the failure of supply ourselves.

B5. Delivery times and delivery

All delivery times, dates and availability information we give are estimates and are not binding, unless the order confirmation expressly marks them in writing as binding or fixed. A fixed delivery date is agreed only if we confirm it in writing using the words "fixed" or "binding date".
Delivery times start at the latest of: conclusion of the contract, full clarification of all specifications, performance of your cooperation obligations, and receipt of the agreed advance payment.
We are not in delay to the extent that the delay is caused by:
a) the manufacturer, supplier or other subcontractor (B4),
b) the carrier or a disruption in transport,
c) force majeure (B12), or
d) incorrect, incomplete or late documents, specifications or cooperation from you, or your delay in paying.
If we are in delay with a binding delivery, you must give us in writing an additional period of at least 30 days to deliver. Only after that period has passed without delivery can you withdraw from the contract, and only for the undelivered part. Any claim for damages for delay is governed and limited by B10. We will refund any payment already made for the undelivered part.
We can deliver in parts. You must accept partial deliveries unless this is clearly unreasonable for you. Each partial delivery and each unit of a multi-unit delivery is a separate performance with its own passing of risk and its own invoice. A defect, damage, delay or non-delivery of one partial delivery or unit gives you no rights in respect of the others and does not entitle you to refuse to accept or pay for units free from defects.
If you do not accept the goods properly and on time or do not provide the cooperation needed for delivery, you are in delay. The risk of damage to the goods passes to you at the moment we allow you to dispose of them and you fail to take them. We can then store the goods at your cost and risk and charge storage and the reasonable costs of the failed delivery, or, after giving you a reasonable period, sell the goods on your account.

B6. Transport, passing of risk and transport damage

If the contract includes carriage and we arrange shipment, the risk of damage to the goods passes to you when the goods are handed over to the first carrier for transport to the destination. With direct shipment, the risk passes when the manufacturer hands the goods over to the first carrier. If an Incoterms clause is agreed, it governs the passing of risk and allocation of costs.
From the passing of risk, you bear the risk of loss, damage, destruction or deterioration of the goods. This does not affect your obligation to pay the purchase price.
On receipt, you must carefully inspect the shipment and its packaging in the presence of the carrier, in particular the condition of the packaging, the number of packages or units, visible damage, and completeness against the delivery note.
If you find visible damage to the goods or packaging, a shortfall or another obvious defect on receipt, you must:
a) note the damage or shortfall on the carrier's consignment note (delivery note, CMR or similar document) and have it confirmed by the driver, or refuse a clearly damaged shipment,
b) take photos of the damage to the packaging and the goods, and
c) report the damage to us in writing (by e-mail) within 48 hours of receipt, with the photos and the order number.
If you do not follow B6.3 and B6.4, in particular if you do not note visible damage or shortfall on the consignment note and report it within 48 hours, it is presumed (unless you prove otherwise) that the goods were received without visible defects or transport damage and that any damage arose after the passing of risk. You then bear the burden of proving that the damage existed before the passing of risk or at receipt. This does not affect the time limits for hidden defects in B7.
Claims for loss of or damage to goods in transport after the passing of risk are made against the carrier primarily by you, in your own name and for your own account. We will provide the necessary cooperation and documents (in particular transport documents and details of any shipment insurance). To the extent any such claims against the carrier or transport insurer belong to us, we hereby assign them to you and you accept the assignment. We are not liable for their existence, amount or enforceability. If the assignment is not effective, we will pursue the claims on your instructions, at your cost and for your account, and pass on to you what we receive after deducting costs.
We are not liable for damage caused in transport after the risk has passed to you, as set out in B10.

B7. Notification of defects

You must inspect the goods with professional care as soon as possible after the risk passes and, if the contract includes carriage, after the goods arrive at the destination. For Made-to-order Goods, you must also check that they match the agreed specification.
You must notify us in writing of obvious defects, which can be found during that inspection, without undue delay and at the latest within 5 working days of delivery. The notice must include the order number and identification of the goods, a precise description of the defect, photos of the defect, and the remedy you claim.
You must notify us in writing of hidden defects, which could not be found during that inspection, without undue delay after you found them or, using professional care, could have found them, and at the latest within 12 months of delivery. This is the final time limit for notifying hidden defects. If we have expressly given a quality guarantee for a longer period, the guarantee period under B8 applies to hidden defects of the guaranteed characteristic.
If you do not notify a defect in time and in the manner described in this clause, your rights for that defect cannot be granted and we are not required to accept them.
Until we decide whether the complaint is justified, you must not handle the goods in a way that prevents assessment of the defect, and you must protect them from further damage.
Notifying a defect does not postpone the due date of the purchase price. You cannot withhold payment or any part of it because of a complaint (B11.4).

B8. Liability for defects and guarantees

We are liable for defects that the goods have at the moment the risk passes to you, to the extent and on the terms of the Slovak Commercial Code and Part B. The goods are free from defects if they have the characteristics we have expressly confirmed in writing as binding and are fit for their usual purpose. We do not guarantee fitness for your particular purpose (B2.9).
The consumer legal guarantee (including the 24-month consumer period) does not apply to contracts under Part B.
We do not give a quality guarantee unless we expressly give one in writing in the specific case (in particular in the order confirmation or in a separate guarantee document stating its length and scope). A use-by date, durability or similar information from the manufacturer does not create a quality guarantee from us.
If the manufacturer gives its own guarantee for the goods, that guarantee is governed solely by the manufacturer's terms. We pass on any claims under the manufacturer's guarantee to you as they are, without taking on any obligations beyond the Commercial Code and Part B. We are not liable for the content, scope, duration or fulfilment of the manufacturer's guarantee.
We are not liable for defects caused by:
a) incorrect assembly, installation, commissioning or use contrary to the manufacturer's instructions (B3.9),
b) normal wear and tear corresponding to the manner and length of use,
c) unprofessional intervention, modification or repair by you or a third party (B9.6),
d) mechanical damage after the passing of risk, unsuitable storage, overloading or environmental conditions (humidity, temperature) not suited to the goods, or
e) use of the goods for a purpose other than intended, or contrary to their professional purpose and load limits.

B9. Remedies for defects and our right to cure

If defective goods are delivered, the remedy is determined under this clause, which takes precedence over the non-mandatory provisions of the Slovak Commercial Code to the extent the law allows.
For a defect notified properly and on time, you have the right to have it removed. We choose the remedy, either repair, replacement of the goods or the defective part, or delivery of missing goods. We carry out the remedy within a reasonable period. Given the nature of the goods (production and transport from the manufacturer), this is usually at least 30 days from our acceptance of the complaint, and it is extended by the time the manufacturer needs to cooperate (B3.8).
You must allow us (or the manufacturer) to carry out the remedy, in particular by making the goods accessible, providing the necessary cooperation and following our instructions. We are not in delay with the remedy while you do not cooperate.
You have the right to a reasonable price reduction or to withdraw from the contract (for the defective part) only if:
a) we have not removed the defect after 2 unsuccessful attempts to cure the same defect, or
b) we have not removed the defect within the reasonable period under B9.2.
While our right to cure under B9.2 lasts, you cannot claim a price reduction, withdraw from the contract or withhold payment.
You can withdraw only for the part or unit that is defective and cannot be cured under B9.4. Withdrawal from the whole contract is excluded if only part of the delivery or one unit is defective and the rest is usable for you. The purchase price is then divided proportionately.
You may not remove a defect yourself or through a third party and claim the costs from us without our prior written consent. Any intervention, repair, modification or disassembly without our consent ends your rights for defects and any guarantee for the affected part of the goods, to the extent the intervention made assessment of the defect impossible or contributed to the defect or its spread.
An unjustified complaint (a complaint about a defect we are not liable for) gives no rights. We can then ask you to pay the reasonable costs of assessment and handling.

B10. Limitation of liability

The parties agree that the damage we foresaw or could have foreseen, at the time the obligation arose, as a possible consequence of a breach of our obligations does not exceed the purchase price (excluding VAT) of the specific goods concerned, as paid by you. Our total liability to you under or in connection with one contract, on whatever legal ground and however many claims are made, is therefore limited to the purchase price of the affected goods excluding VAT. This limitation is an agreement on the extent of foreseeable damage and the scope of the obligation. It is not a waiver of the right to compensation.
The parties agree that the following are not foreseeable damage, and we are not liable for indirect, consequential, incidental, special or punitive damage, in particular:
a) loss of profit,
b) loss of income or expected savings,
c) interruption or restriction of the operation of your studio or business,
d) loss of use of the goods or loss of production,
e) loss of or damage to data,
f) loss of goodwill or damage to reputation,
g) claims of third parties against you, and
h) costs of replacement equipment or substitute performance.
This applies even if we were told that such damage could occur.
We are not liable for damage caused by the acts, omissions, delay or defective performance of the manufacturer, a supplier or another subcontractor (in particular defective, incorrect or missing components, or delay in producing Made-to-order Goods). Such matters are governed by B3.8, B4, B8 and B12.
We are not liable for damage arising during transport after the passing of risk (B6), for damage caused by force majeure (B12), or under the self-supply reservation (B4).
The limitations and exclusions in this clause do not apply to the extent mandatory law prohibits them, in particular for:
a) damage caused intentionally,
b) damage caused by gross negligence,
c) death or personal injury caused by our breach of duty,
d) liability for damage caused by a defective product under product liability law, to the extent it cannot be excluded, and
e) other cases in which mandatory law prohibits limiting liability in advance.
In those cases we are liable as provided by law. In all other cases (in particular damage caused by negligence that is not gross), B10.1 to B10.4 apply in full. If a limitation is invalid for a case under a) to e), it remains valid for all other cases.
You must notify us in writing of any claim for damages without undue delay after the damage arises, and at the latest within 12 months of the day you learned or could have learned of the damage and who is liable. Otherwise the claim cannot be granted. This does not affect the shorter time limits for notifying defects in B7 or the statutory limitation periods. This time limit does not apply to claims under B10.5 a) and c).
You must take steps to prevent damage and to limit it. We do not compensate damage to the extent it arose or increased because you breached this duty, contributed to it, or did not pursue available claims against third parties (in particular the carrier or insurer under B6.6).
The parties confirm that the allocation of risk and limitation of liability in this clause are reflected in the agreed price and correspond to their free business decision and the nature of cross-border trade with direct shipment from the manufacturer. You had the opportunity to insure these risks.

B11. Payment, security and retention of title

The purchase price is payable as stated in the order confirmation or invoice. We can require payment in advance or an advance payment (in particular for Made-to-order Goods). We do not have to start production or ship goods before the agreed payment is credited to our account.
The purchase price is paid when the full amount is credited to our bank account. You pay your own bank charges. VAT is charged according to the rules in force when the tax becomes due. For supplies to a Business Customer with a valid VAT ID in another EU member state, we apply the reverse charge where the conditions are met. You must give us a valid VAT ID and tell us without delay about any change.
If after the contract is concluded circumstances arise that reasonably call your ability to pay into question (in particular delay with another payment, insolvency or restructuring proceedings, enforcement proceedings, or a substantial worsening of your financial situation), we can ask for reasonable security or payment in advance and suspend our performance until we receive it. If you do not provide the security within a reasonable time, we can withdraw from the contract.
You may not set off any of your claims (including claims for defects or damages) against our claim for the purchase price, or withhold the purchase price or any part of it because of a complaint, a disputed claim or for any other reason. Set-off is allowed only with our prior written consent, or for a claim we have acknowledged in writing or that has been awarded by a final court decision.
Retention of title. You become the owner of the goods only when you have paid the full purchase price and all related claims we have against you from the business relationship. Until then:
a) you may not sell, pledge or encumber the goods, or permanently move them from the place of delivery, without our written consent,
b) you must take proper care of the goods, insure them at your own cost against usual risks and, if we ask, mark them as our property, and
c) in case of enforcement, bankruptcy, restructuring or interference by a third party, you must without delay point out our retention of title in writing, inform us and cooperate so that we can exercise our rights.
If we exceptionally agree that you may resell the goods before paying in full, you hereby assign to us, as security, your claims to the proceeds of the resale up to the amount you owe us. You must keep such proceeds separate and pay them to us on request. We accept the assignment.
If you are in substantial delay with payment, we can require you to return goods subject to retention of title, without this being a withdrawal from the contract unless we state otherwise in writing. You bear the costs of the return and any loss in value.
If you are late with payment, we can claim:
a) default interest under Slovak law (the ECB main refinancing rate increased by 9 percentage points) or at another rate agreed in the contract,
b) a fixed compensation of EUR 40 for recovery costs, in addition to default interest, and
c) further reasonable recovery costs above the fixed compensation (in particular legal, reminder and collection costs).
If you are late with any payment, we can suspend further deliveries, refuse performance and declare our other claims against you due. Our other rights are not affected.
Your payments are applied first to recovery costs, then to default interest and then to the principal, starting with the oldest due claim, whatever purpose you state.

B12. Force majeure

We are not liable for failure or delay in performing our obligations caused by an obstacle beyond our control that prevents performance, if we could not reasonably be expected to avert or overcome the obstacle or its consequences, or to have foreseen it when the obligation arose.
Force majeure includes in particular: strikes, lockouts and other labour disputes; natural disasters, fires, floods, epidemics and pandemics; war, terrorist acts, civil unrest, embargoes and sanctions; acts of public authorities, changes in law, customs and import restrictions; large-scale outages of energy, telecommunication or IT systems; and large-scale disruptions, restrictions or outages of transport and unavailability of transport capacity, if they arose independently of our will. Circumstances at the manufacturer or suppliers are governed primarily by the self-supply reservation (B4). Changes in prices and costs are governed by B13.
While force majeure lasts, time limits for performance are extended by its duration and a reasonable time to resume performance. We will tell you without undue delay when force majeure starts and ends.
If force majeure lasts longer than 90 days, either party can withdraw from the affected part of the contract. The parties then return what they have received for the unperformed part. Claims for damages because of force majeure are excluded to the extent permitted by B10.5.

B13. Price adjustment

The agreed purchase price is binding. However, if between conclusion of the contract and delivery our costs of procuring the goods increase substantially for reasons we are not at fault for and could not reasonably foresee when the contract was concluded (in particular a substantial price increase by the manufacturer or a significant increase in the cost of materials, raw materials, energy, components, transport or duties, or new charges), and more than 30 days pass between conclusion of the contract and delivery, we can propose a reasonable price adjustment corresponding to the demonstrable increase in costs.
If you do not agree with the adjustment, either party can withdraw from the affected part of the contract. We will then refund any payment already made for the undelivered part. You have no claim for damages under this clause.

B14. Indemnity, sanctions and export control

You will compensate us for, and hold us harmless against, any damage, costs and third-party claims we incur as a result of:
a) a false or incomplete statement you made under B1.3,
b) your breach of Part B (in particular your obligations on receipt, assembly, use or resale of the goods), or
c) unlawful use, modification or resale of the goods by you or a person to whom you made them available.
You confirm that you are not a person listed on the sanctions lists of the EU, the UN or other relevant sanctions lists, and that the goods will not be supplied, sold, exported or re-exported, directly or indirectly, in breach of applicable sanctions, export or customs rules. If you breach this obligation, we can suspend performance or withdraw from the contract without liability for damages, and you bear the consequences.

B15. Governing law, jurisdiction and language

The contract with a Business Customer and all disputes arising from or in connection with it (including its validity, interpretation, formation, amendment and termination, and related non-contractual obligations) are governed by the law of the Slovak Republic, in particular the Commercial Code (Act No. 513/1991 Coll.), excluding its conflict of laws rules. The parties agree under Section 262 of the Commercial Code that their relationship is governed by the Commercial Code.
The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.
Under Article 25 of Regulation (EU) No 1215/2012 (Brussels I bis), the courts of the Slovak Republic competent according to our registered office (Bratislava) have exclusive jurisdiction over any dispute arising from or in connection with the contract.
In addition, we may bring a claim against you in the courts of your registered office or place of business, or where the goods or your assets are located, if we consider it useful (in particular to recover a debt or enforce retention of title). We may also seek interim or protective measures in any competent court where the goods or your assets are located.
The contract with a Business Customer is concluded in English. If Part B is also available in another language, the English version prevails in case of conflict.

B16. Complaint procedure for Business Customers

You make complaints in writing by e-mail to info@flexitylife.eu, within the time limits and in the manner set out in B7.
You may not send goods under complaint to us or to the manufacturer without a return authorisation number (RMA) that we have issued in advance. After assessing the complaint, we decide on the next steps, in particular the remedy under B9 (repair, replacement or delivery of missing items), whether and where the goods or the defective part are to be sent or whether a technician will carry out the remedy on site, and how the goods are to be packed and transported (especially bulky goods). Goods sent without an RMA or contrary to our instructions may be refused, and you bear the costs and risk of such a shipment.
You must cooperate in the assessment and removal of the defect, including making the goods accessible and allowing an inspection (B9.3).
We usually confirm receipt of a complaint within 5 working days. We decide whether it is justified within the time reasonably needed for a professional assessment, usually within 30 days of receiving the complete complaint and access to the goods. If the assessment or remedy needs the manufacturer's cooperation, this period may be extended and we will tell you. The statutory consumer time limits (in particular the 30-day period to settle a complaint) do not apply.
We bear the reasonable costs of a justified complaint (in particular the necessary transport costs agreed with us in advance). You bear the costs of an unjustified complaint (B9.7).

B17. Final provisions for Business Customers

If any provision of Part B is or becomes invalid, ineffective or unenforceable (wholly or in a particular application), the rest of Part B and of the affected provision remain valid. The parties will replace the invalid provision with a valid one closest to its original purpose. If a limitation of liability or a time limit is invalid because of its extent, it applies to the greatest extent the law allows.
The contract and these Terms are the entire agreement between the parties on their subject and replace all earlier oral and written arrangements, promises and statements on the same subject.
We may change these Terms for the future. The version in force when you sent your order applies to your contract. Changes to a concluded contract must be in writing. E-mails from the parties' verified addresses meet the written form requirement.
You may not assign claims or transfer rights and obligations under the contract to a third party without our prior written consent. We may assign our claims against you and may perform through a third party, in particular through the manufacturer (direct shipment).
Documents are delivered to the addresses (including e-mail addresses) given in the order, the order confirmation, or as last notified in writing. An e-mail is deemed delivered on the working day after it was sent to the correct address, unless it was returned as undeliverable.
If we do not exercise a right, or exercise it late, this is not a waiver of that right.
Provisions which by their nature should survive the end of the contract (in particular B6.6, B8, B9, B10, B11.4 to B11.7, B14, B15 and B17) remain in force after the contract ends.
The parties exercise their rights and perform their obligations in good faith and in line with fair business dealing. No provision of Part B will be interpreted in a way that would amount to a clear abuse of rights.

Annex: Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: flexity s.r.o., Ľuda Zúbka 2, 841 01 Bratislava, Slovakia, e-mail: info@flexitylife.eu

I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (*):

...........................................................................

Order number: ..............................................

Ordered on () / received on (): ..............................................

Name of consumer(s): ..............................................

Address of consumer(s): ..............................................

Bank account (IBAN) for the refund, if you paid by bank transfer: ..............................................

Signature of consumer(s) (only if this form is sent on paper): ..............................................

Date: ..............................................

(*) Delete as appropriate.